A terse email, a frustrated sigh or an irate voicemail – these can all be signs that a client is merely disappointed or downright outraged about something. Though you may feel a bristle of annoyance yourself, it’s up to you to handle the situation professionally. Your clients want to be heard and understood – especially when they’re upset.
When it comes to unhappy clients, a post from Lime CRM says you have a chance to turn them into loyal brand ambassadors for your promo business. We share the company’s ideas for handling displeased customers in this issue of PromoPro Daily.
Keep your cool. If you take their criticism or complaints personally, you might become defensive. This can only make the situation worse, the post says. Instead, keep your wits about you and stay calm. Try rehearsing your approach for when you get a call or email from an unhappy client. This can help you better manage the situation and help your client as best as possible
